Shipping Policy
When you place an order with The Lock Shop, we receive an order notification from our host supplier and then payment confirmation from either Pay Pal or from your credit card supplier.
When shipping your orders, we will decide the best courier/mail service to use based on your location and the items you have ordered. These companies include (but are not limited to); Australia Post, TNT & StarTrack. Please if you have any special requests please let us know in the 'notes' section of your order, although we cannot guarantee the use of specific services or dates of delivery.
If our supplier/s have no stock of the product/s you have selected we will let you know of this as soon as possible and inform you of when we will receive stock or we can issue you an immediate refund through Pay Pal or your credit card supplier.
Shipping Costs:
- All orders over $99 are delivered free to anywhere in Australia (excluding safes). Orders under $99 will incur a $9.90 postage & handling fee.
- Delivery costs on safes will be automatically calculated upon checking depending on your location in Australia. (You must select the safe shipping method.)
Dispatch Lead-time:
- We are a distributor/reseller, NOT a manufacturer.
This means that we may stock commonly sold items and dispatch within 3 business days, however it is not guaranteed all variations, of all products in quantity are in stock.
Due to this dispatch times may vary depending on the chosen products (as shown below).
This information is to be used as a guide only and is not guaranteed for all purchases.
7+ Business Days
Madinoz (3-4 week lead time)
Dormakaba
Made to Order products
5-7 Business Days:
ASSA ABLOY (Lockwood, Whitco, Yale etc)
Schlage
Master
Tradco
Iver
Briton
Halliday & Baillie
4-5 Business Days:
*Gainsborough (Allegion) *Delays of an additional 4 working days expected (total 7-9 business days).
N2Lok
Zanda
2-3 Business Days:
Brava
Abus
Carbine
Nidus
Please enquire within if a brand you are looking for is not mentioned above.
- Factors that will affect this time include: Large orders, ordering from multiple brands, keying alike or to sample keys etc. Certain items will clearly note an extended waiting time such as Lockwood products or items that are MTO (Made to order).
- We make every effort to dispatch your order within these lead-times, however due to the above reasons we cannot guarantee this.
Please email sales@thelockshop.com.au if you wish to enquire about a dispatch.
- Once your parcel has been dispatched we will notify you of your tracking number so you can track your parcel location and ETA. Please be aware that once your parcel has left our warehouse, any updates or tracking details must be taken up with the relevant courier company, NOT our office.
- If you require express postage please contact us on 1800 000 300 to check we have your chosen product required in stock. Please note, an additional charge will apply.
In Store Collection:
- In store collection is available from 5/66 Railway Road, Blackburn VIC 3130. If you have chosen this option upon checkout, please wait for us to contact you to confirm your product is ready for collection. Unfortunately we can't stock all products on our website so there may be a lead time until products are available.
International Shipping:
- Contact us for International shipping options.